Last updated: November 11, 2026
Returns
Unused products may be returned within 30 days of delivery. To be accepted, a returned product must be unused and sent back with all included parts and packaging.
To start a return, email [email protected] with your name, your organization and your order details. We will reply with return instructions. Please contact us before sending anything back.
Return shipping
The buyer pays return shipping costs. We recommend a trackable shipping method, since we can only process a refund once the returned product reaches us.
Refunds
Once we receive the returned product and confirm it is unused and complete, the refund is issued to the original payment method. Refunds are not issued to a different card, account or payment method. The time for the refund to appear depends on your card issuer or financial institution.
Products that have been used, or that are returned more than 30 days after delivery, are not eligible for a return under this policy.
Cancellation of the monthly connectivity
Each hardware unit includes a $20/month + tax connectivity subscription per terminal. You can cancel this subscription at any time by emailing [email protected].
Cancellation takes effect at the next billing cycle. The current billing period is not affected, and no further monthly connectivity charges apply after that date.
Your rights
This policy does not limit any rights you have under applicable consumer protection laws, including Quebec’s Consumer Protection Act where it applies.
Questions
Intera Payments Inc. · [email protected] · (705) 477-8028 · Mon–Fri 9 AM–5 PM. See also our Shipping & Delivery page and Terms & Conditions.